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HomeSolutions>  By Industry Call Center

♦Call Center

DHC is one of China's first software companies to enter the field of CTI. It researched and developed the Call Center product, and promotes the development of China’s call center. Since 1998, DHC has cooperated with China Hewlett-Packard Co., Cisco, and Oracle Co., and provides the Chinese users with overall Call Center solutions. It has researched and developed IVR / IFR, Dialer, while recording servers and such products.
The Call Center solutions for DHC integrate the latest computer technology industry. It is based on specific business and hardware separation design principle, and is used to support a variety of channels of Call Center solutions. The solutions have an excellent scale compatibility, business compatibility, and management compatibility characteristics.
In the field of CTI services, users are concentrated in the telecommunication, government, electricity, public utilities, postal services and other industries. Today, DHC is capable of building for many kinds of industries from small to large, and supports for multiple channels of Call Center capacity. The DHC provided distributed Call Center, VoIP-based Call Center solutions provides many kinds of choices for the enterprise deployment Call Center.



 
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