Hosted IT Operations

Helpdesk Service: Hotline support to enterprise IT operations, including trouble shooting, internal IT consultancy and handling service complaints.
Network and Desktop System Operation Management Services: Operation and maintenance of PCs, Servers, Networks, and Equipment.
System Management Services: Operation, maintenance and management of call centers, telephone switching systems, small mainframe systems, data storage equipment, database systems and email systems.
Application System Management Services: Operation, maintenance and management of Finance, OA, Portals, Websites, CRM and ERP applications, including system enhancement, functional support and troubleshooting.

IT Exertion Service
Call-center Service: we provide consultation, deal, market research, and seat lease service (Chinese, Japanese, Korean and English) related to IT Operation and Maintenance.
Business Operation Monitoring Service: equipment and environment monitoring (network/ server/network room), business operation monitoring, alarm notification, service stoppages and service restarts.

Manufacturer Technical Support Service
System Support Service: Server and network maintenance services.
Software Support Service: Service support for software installation, updates, and trouble shooting.
Software Maintenance Service: we provide maintenance services to outsourcing development, including function adding---developing new functions to meet the needs of customer software systems; scope alteration--- changing existing functions; problem resolution---solving IT operational issues.

Data Entry Service
Data Entry service (Japanese, Korean and Chinese)
Graphics Entry and processing

Advantages of DHC IT Outsourcing Service
Standard Service Process and Quality Management System
DHC assumes solid customer service in IT consultation, daily maintenance, condition evaluation, time monitoring, security checks and trouble shooting through the use of phone, long-distance network servicing and onsite servicing. It conforms to the ITIL, International Standard of Service Processes to guarantee to provide customers with high-quality service.

Professional Team
The professional team consists of highly experienced experts from different fields such as power dynamics, switching, networking, servers, databases and middleware. Proven experience in operation maintenance and service guarantee quality.

Advanced equipment testing and perfect client backup system.

Talented staff with Japanese, Korean and English provides a multi-language technical service.

Introduction to BPO Center
Making the best use of resources, the DHC BPO Center was founded in August 2005 as a professional IT Maintenance Service department, as a result of a long-term development strategy and market requirements.
The BPO department aims at providing domestic and overseas customers with high-quality, professional and multi-language (Japanese, English, Korean and Chinese) IT Services. This covers three spheres; IT maintenance outsourcing, IT agent operation and IT technical support and provides three methods of service support; phone, long-distance service and onsite service encompassing complete operation, maintenance and technical support of network systems, server systems, desktop systems, switching systems and other professional systems.
Full of talented customer service personnel, IT systems and software platforms, BPO Center uses standard operation service management processes and advanced equipment in its goal to become the leading domestic professional IT operation service supplier.