Mobile Communication Customer Services Center Solutions

With the development of the communications business, customers demand higher service levels from telecom companies. It is necessary for telecom companies to set up a customer service center to efficiently solve customer problems. The Mobile Telecom Customer Service Center system is designed according to the State Telecom Bureau regulations combined with DHC’s extensive telecom experience. This comprehensive application is applied to the telecom services industry via Computer Telephone Integration Technology(CTI).

This model has great potential in the other industries as well. This system uses solutions used by HP customers worldwide, including smart contacts, customer contact manager, and provides a software development toolkit. It also integrates PBX, IVR, CTI server, Web server, Fax server and client application software to integrate into one software solution. Multiple customer contact points include: telephone, e-mail, website, or fax. The services include: Customer consultant, customer search, customer business history, problem submission, and service completion.