Multimedia Service Quality Monitoring System
Based on DHC PC Monitor, “Multimedia Quality Monitoring System” is a new service quality solution, which adopts a digital/simulative web camera and microphone to capture audio and video, then transfer it and save it. The core technology is based on the DHC PC Monitor, and uses integrated audio-video code compression and de-compression technology. The monitoring module harnesses the latest online media technology to make audio-video transmission play, and implements real-time monitoring which helps controls the data usage efficiently.
In many industries, as the number of customers increase, the number of salespeople and business organizations also increases, which delivers greater customer convenience, while at the same time producing its own set of problems and also prevents them from improving service quality.
The “Multimedia Quality Monitoring System” enables companies to better meet the needs of service quality monitoring. It can help realize a wide area multimedia monitoring service using only the corporation’s data web and avoiding any complicated integration issues.
System Characteristics:
Records the service processes of shop assistants based on a network monitoring system.
Processes customer complaints with traceable records.
Saves costs and is easy to develop.
Makes full use of existing computer equipment, such as distributed technology.
Wide-area network monitoring without being restricted by professional lines.
Strong audio-video data compression rates enabling extended business records.
Flexible parameter configuration.
Provides many configurable parameters (including video collection, compression, transferring and backup).
Improves system adaptability. With the option to extend the system.
Example service cases can be saved into the standard media file format.
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