Outsourcing management system

Including outsourcing decision management, outsourcing planning management, selection of service suppliers and other outsourcing preparations, including outsourcing service implementation, outsourcing service monitoring evaluation, outsourcing service supplier capability evaluation and outsourcing cost settlement during outsourcing implementation.

Nearshore + offshore mode

Good user communication, timely event handling and front-line user demand collection of nearshore, plus adequate resource reserves, solid technical support and complete system support of offshore is an efficient model.

First line + second line + third line service process

Professional first-line services provide users with higher quality services while making the second line more focused on problem analysis and solutions. The separation of the second and third lines makes the division of labor clearer, the process more standardized, and the document deliverables more complete.

Processes, templates

Based on the outsourcing operation and maintenance standards and norms, a complete "Operation and Maintenance Management Process for Application Systems" is formulated, with clear procedures, norms and templates and unified compliance to strengthen supervision and inspection, and make continuous improvement.​